Return & Refund Policy

Last Updated: May 3, 2026

We want you and your dog to be completely happy. If something isn’t right, we’ll make it right — simple as that.

1. 30-Day Money-Back Guarantee

If you’re not satisfied with your purchase for any reason, contact us within 30 days of receiving your order. We’ll offer a full refund or replacement — no lengthy explanations needed.

2. Eligible Items for Return

To qualify for a return, items must be:

• Unused and in original condition
• Returned within 30 days of delivery
• In original packaging where possible

The following are not eligible for return:

• Used or visibly worn items
• Items returned after 30 days of delivery
• Items marked as final sale at time of purchase

3. Damaged or Defective Items

If your item arrived damaged or defective, we’ll send a free replacement or issue a full refund — no return shipping required. Simply email us at sales@ziarvision.com with:

• Your order number
• A photo of the damaged item
• A brief description of the issue

4. Wrong Item Received

If we sent the wrong item, we sincerely apologise. Contact us and we’ll ship the correct product at no extra cost, or issue a full refund — your choice.

5. How to Request a Return

1. Email us at sales@ziarvision.com with your order number and reason
2. We’ll respond within 1–2 business days with instructions
3. Ship the item back using a trackable method (if return is required)
4. Refund is processed within 5–7 business days of receiving your return

6. Return Shipping Costs

• Defective / wrong item: We cover return shipping 100%
• Change of mind: Customer covers return shipping cost

7. Refunds

Once your return is approved, your refund will be issued to your original payment method within 5–7 business days. You’ll receive a confirmation email when it’s processed.

Note: Your bank or card provider may take additional time to reflect the refund in your account.

8. Exchanges

We don’t offer direct exchanges at this time. If you’d like a different product, return the original item for a refund and place a new order.

9. Contact Us