Eligibility

To be eligible for a refund, please make sure that:

• Your request is made within 30 days of receiving your order.
• The item is unused, in its original condition and packaging.
• You have your order number or proof of purchase.

How to request a refund

1. Email sales@ziarvision.com with your order number and the reason for your refund.
2. Our team will review your request and reply within 24 hours with next steps.
3. Once approved, we’ll process your refund to your original payment method.

Processing time

Approved refunds are issued within 3–5 business days. Depending on your bank or card provider, it may take a few extra days for the funds to appear on your statement.

Exchanges & damaged items

If your item arrives damaged or faulty, contact us straight away with a photo and we’ll send a free replacement or full refund — no need to return the item.

Need help?

We’re here for you. Reach out any time at sales@ziarvision.com and we’ll sort it out quickly.